What happens if my regular cleaning lady is not available?

Most cleaning companies will be more than happy to send another talented cleaning lady to work with you. They will visit at the same time and days as your regular cleaning lady does.

Do I always need to be at home when my cleaner visits?

Not always, lots of cleaning companies offer a key holding service where you can provide your house cleaner with a spare key to the property, which they will use for each scheduled visit. They will only have access to the spare key when scheduled to clean your property. If you would prefer to be at home when the cleaner visits you are more than welcome to stay.

What will the cleaner do when they are at my property?

This is dependent on your requirements and the allotted time for the cleaner’s visit. Most general domestic cleaning services include polishing, ironing, dusting, bathroom cleaning and descaling, vacuuming, kitchen cleaning, mopping, and disinfecting. However, cleaners can work to almost any specification that you give them, as long as you inform them prior to the visit.

Do I need to prepare anything before my cleaning lady arrives?

You will not need to specially prepare anything prior to your domestic cleaning services starting, but there are a few important things to note. The cleaners will be using the cleaning supplies that you have at your home, as well as using your mop, vacuum, and other equipment. You should make sure that you have an adequate amount of cleaning sprays available, as well as a working vacuum. It is also important to ensure that your cleaner has access to hot water and electricity. Aside from these basics, your house cleaner will be in and out of your house in no time, leaving It pristine, with no need for any input from the occupants.

How do I know that my home will be safe?

You should always make sure that you hire a house cleaner from a reputable cleaning company. Check that the cleaners are insured and ideally look for companies that DBS check their staff. Most cleaners are insured, meaning that in the very rare case where something in your property gets damaged during the clean, it will be replaced, or you will be compensated for the damages.

Will I still be able to hire a house cleaner during the coronavirus lockdown restrictions?

Yes, you can still hire a house cleaner during local and national lockdowns. The Government has stated that cleaners are allowed to work in private properties as long as they feel well and have no symptoms. All cleaners will have to wear PPE when working in any properties. Any shared cleaning equipment should and will be disinfected. If any Government advice changes, we will be sure to update our website and let you know.