Question 1

Are Specialist Cleaning Products Used, and Included in the Cost?

Accepted Answer

The vast majority of cleaning companies will use high quality products that are not usually available over the counter but this is a question that needs asking. Additionally, ensure that the cleaning standards are as ecologically friendly as possible. Confirm that the cost of all of these products is included in the quotation as this is another area where hidden extras can appear.

Question 2

Are the Company Experienced in the Chosen Cleaning Service?

Accepted Answer

Unfortunately, pricing is not always a good indication of quality so ensure that you research the company and look at the customer reviews. If a company does not have these then they are best avoided. Any professional, reputable company should have a completely transparent review system and a quick internet search will usually produce many reviews for you to peruse. More reputable companies will have reviews from independent third-party sites. Try and avoid reviews that have no association with independent sites as the company may have written the reviews themselves. Unfortunately, it is very easy to add some fictional names and reviews to a ‘Review’ page on a company website and these may not always be totally legitimate.
Additionally, ensure that you are dealing with a professional cleaning company that excel in the chosen field. It is not a good idea to use normal house cleaners who specialise in light domestic cleaning for a carpet clean or an oven cleaning company for a light domestic clean. There is no question that they may offer an excellent service in their chosen field, but they often lack the expertise, chemicals and equipment to undertake a full professional clean if it is not in their specialist field.
In conclusion, do your homework and try and take the time to talk to the company you are going to use. Some people may not have time to do this but even a short five minute conversation about how they will carry out the cleaning and their experience will often highlight things that may cause you problems further down the line.

Question 3

What Does the Clean Include?

Accepted Answer

Make sure that you know exactly what you are getting for your money and what you are actually getting for the price.
A reputable cleaning company should undertake a brief site survey, usually about 10 minutes, to enable them to come up with an accurate, bespoke quotation. You should be especially wary of companies that will only provide an estimate as opposed to a quotation as the price of an estimation can soon increase rapidly whereas a quotation is a fixed, contractual cost.

Question 4

Are the Company and its Cleaners Fully Insured?

Accepted Answer

This is an essential requirement. If this is not immediately apparent from their website or material, then ask the question and if you are still unsure then ask to see a copy of their public liability insurance certificate. Any reputable company would be more than happy to fulfil this request.

Question 5

Are the Company and its Cleaners Fully Vetted?

Accepted Answer

Your home is extremely important to you, and is somewhere you can relax and feel safe. You must ensure that anybody who is coming into your home has the adequate vetting and is trustworthy. This is another place where personal recommendation can be invaluable Especially for regular domestic cleaning, remember these people will likely have spare keys to your property and be aware of any security codes you may have.

Question 6

Do the Cleaning Prices Include VAT?

Accepted Answer

Many websites will not include VAT in their pricing and quite often the price that you see is not the price that you may have to pay. If they are registered for VAT, then they should be able to provide a VAT number for you to check.

Deep Cleaning

How To Find the Best Cleaning Company?

How often should I perform a domestic deep clean?

House Cleaning Tips From Professional Cleaners

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Deep Cleaning

How To Find the Best Cleaning Company?

How often should I perform a domestic deep clean?

House Cleaning Tips From Professional Cleaners